If your Windows does not include Windows Media Player, then you need to install Media Feature Pack from Microsoft to get the required codecs. These are not always installed in certain European and Korean versions of Windows. Game crashes when it should display an intro or cutscene video? Modern games often require Media Foundation codecs from Microsoft.A re-install can often fix damage done by third party software. Update to the latest version of the codec pack.Apply fixes and reset settings with the Codec Tweak Tool that is included in the K-Lite Codec Pack:.But we can help you find the cause and provide a solution. So it is not something we can fix by a change in our software. It is also important to realize that a lot problems are caused by external factors, such as drivers or third party software. We can only fix problems if we know they exist! Our experience is that many people don't report bugs or wait very long. Don't assume that other people have the same problems as you have. It is extremely important that you report problems. The experts there will help diagnose the problem and forward the information to the appropriate developers so that the problem can be fixed. Got a problem or question? Are you in need of help? Then visit our forum and the experts there will do their best to help you.įound a bug? You can report it on our forum. The FAQ pages contain answers to frequently asked questions and solutions for many problems.

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